{"id":2836,"date":"2023-01-19T13:40:19","date_gmt":"2023-01-19T11:40:19","guid":{"rendered":"http:\/\/oodima.be\/faq\/"},"modified":"2026-03-25T17:55:28","modified_gmt":"2026-03-25T15:55:28","slug":"faq","status":"publish","type":"page","link":"https:\/\/oodima.be\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are our products made?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our products are made in Seraing (Li\u00e8ge) by our production manager Sylvie. We make it a point of honor to keep the company as close as possible to our raw material producers (sunflower oil) in order to encourage short circuits as much as possible. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your products really natural?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our products are certified organic, biodegradable and made exclusively from natural raw materials. All controversial substances are, of course, excluded from our production, and the few non-natural raw materials used are useful components in the preservation of our soaps and are harmless to the body. <\/p>\n

Our aim is to develop soaps that are good for your skin and good for the planet!<\/p>\n

Boris, our R&D manager, has taken the time to translate the various components of our products for you, so that you can understand all our labels. You can find this glossary here: (refer to the “our formulas” page). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find your dealers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are available for sale in 200 stores in Belgium. Find all our retailers here > (return to our retailers page). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your products vegan?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our products are 100% vegan and not tested on animals.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm pregnant (or breast-feeding) and would like to use your products. Is this allowed? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our products contain essential oils and are therefore not recommended for pregnant or breastfeeding women. However, we have developed a fragrance-free range designed for pregnant or breastfeeding women, babies and people with skin problems. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the delivery times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your orders are prepared the same day and dispatched immediately. Once your parcels have been dispatched, DPD guarantees a delivery time of 1 to a maximum of 2 working days in Belgium and 1 day longer outside Belgium. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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As soon as your shipment has been encoded, you’ll receive an e-mail with a tracking link for your parcel.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I have my order delivered abroad?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We currently deliver to the following countries: France, Netherlands and Luxembourg.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Delivery costs \u20ac7.0 and is free for orders over \u20ac25 in Belgium. For other countries, delivery is free from \u20ac35. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a problem with my parcel. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have a problem with your order (delivery problem or problem with the condition of your products), please contact us by e-mail: info@thegoodsoap.be<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPlastic containers! But why? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When developing our products, we look for the best alternatives to minimize our ecological footprint. <\/p>\n

Our soaps come in 100% recycled and recyclable PET containers. We preferred PET to glass, which is dangerous to use in the shower. What’s more, PET requires much less energy to recycle. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tFor which skin type?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As our products contain essential oils, each scent is recommended for a specific skin type, but all are suitable for all skin types.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy develop liquid soap?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

After several months of research, we realized that the solid soap format was an obstacle for a large proportion of consumers. With this information in mind, we analyzed the liquid soap market and noticed that the liquid soaps available on the market do not respect the same quality standards and values as solid soaps (short circuit, organic, respectful of farmers, cold saponified…). <\/p>\n

So we decided to develop a liquid soap that has all the benefits and values of a solid soap.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat's in your products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our R&D manager, Boris, has developed a glossary to help you understand each of our product components. You can find it here<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Can't find the answer to your question?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Where are our products made? Our products are made in Seraing (Li\u00e8ge) by our production manager Sylvie. We make it a point of honor to keep the company as close as possible to our raw material producers (sunflower oil) in order to encourage short circuits as much as possible. Are your products really natural? […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2836","page","type-page","status-publish","hentry"],"yoast_head":"\nOodima - Everything you need to know about our 100% natural soaps from Li\u00e8ge<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions: delivery, information on our liquid soaps,...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oodima.be\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions: delivery, information on our liquid soaps,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/oodima.be\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Oodima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/oodima.be\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T15:55:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/oodima.be\/wp-content\/uploads\/2026\/01\/Oodima-douce-carresse-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1244\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/oodima.be\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/oodima.be\\\/en\\\/faq\\\/\",\"name\":\"Oodima - 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